As soon as your order has been processed, you will receive an email with the tracking number to monitor the shipment.
Alternatively, you can check the status of your shipment from your personal account. Didn’t receive the summary within an hour? We recommend checking your spam folder, as emails sometimes end up there. If the confirmation email was in spam, please add hello@frombikini.com to your contacts.

Once confirmed, the order immediately moves to the logistics preparation phase. For this reason, we cannot accept cancellations. If you realize you selected the wrong size, please contact us promptly through the website’s Contact section or email hello@frombikini.com.

We offer various payment methods for online orders. Below is the list of available payment methods:

Visa
Visa Electron
Mastercard
American Express
Maestro
Postpay
Union Pay
Apple Pay
Google Pay
Paypal
Klarna
Bank Transfer

We are happy to offer size and color exchanges, provided the bikini is in the same condition. For any questions or needs, our Customer Service team is always available; you can contact us directly at hello@frombikini.com.

We ship within Italy in 24–48 hours with express delivery and outside Italy in 3–7 business days.
Below are the delivery terms for Italy:

Pick-up
From Bikini Reception (Via Filippo Turati 3, Milan 20121) – FREE
Available within 24–48 hours
Mon–Fri 8:00 AM–10:00 PM (continuous hours); Weekends and Holidays 10:00 AM–10:00 PM (continuous hours)

Pick-up point within 2–4 business days – €5.00

Home delivery
Standard delivery within 2–4 business days for orders over €200 – FREE

Standard delivery within 2–4 business days – €7.00
Express delivery with DHL within 1–2 business days – €12.00

For international shipments, costs start from €12. For the complete list of countries we ship to and the related costs, we invite you to visit the Shipping & Delivery page.

Once the order is confirmed, to change the delivery address, you can contact us directly at hello@frombikini.com.
If your order has been shipped, please contact the courier directly to confirm if the delivery address can be changed.

Orders are shipped from our headquarters in Milan, Italy, so any order sent within Europe is exempt from customs fees. For shipments to a non-EU country, customs duties and taxes will be your responsibility.

Once you receive the tracking email, please monitor it for any delivery updates. If your package does not arrive within 15 days of the expected delivery date, contact us at hello@frombikini.com and we will be happy to assist you.
Please note that shipments are handled by external companies such as SDA, FedEx, or DHL. For this reason, we cannot be held responsible for any losses.

Certainly, in-store pickup is available at our showroom located at Via Turati 3, 20121 Milan.
The service is FREE and does not include any additional shipping costs.
As soon as your order is ready for pickup, you will receive an email notification and an update will also be visible in your personal account.
Below are the pickup hours for your From Bikini: Mon–Fri 8:00 AM–10:00 PM (continuous hours); Weekends and Holidays 10:00 AM–10:00 PM (continuous hours).

No, it is not necessary to manually create an account. At the time of purchase, an account is automatically generated and linked to your email. Your orders, personal details, and shipping addresses are stored there. To access, go to the Login section and enter your email. You will receive a temporary code via email to access your personal area.

If for any reason you are not satisfied with your purchase, we will accept returns within 14 days of the delivery date subject to prior notification by email at hello@frombikini.com.

Here’s how the process works:

• Log into your personal account.
• Find your order: in the Orders section, locate the order you want to return. Partial returns are possible, selecting only some items.
• Request a return: select the option to start the process and follow the guided instructions.
• Receive the return shipping label via email.
• Prepare the package and affix the label on the outside.
• Return the package: you can drop it off at a Pickup Point or schedule a home pickup through the courier’s official platform.
  
  Items must be returned in their original condition. For more information, please visit the Returns & Refunds page.
  
  Please note: because of the special discounts available on our Black Friday page, all purchases from that section are final and cannot be exchanged or refunded.

To make a return, bring back the items within 14 days of receiving your order, with prior notification by email at hello@frombikini.com.
You can return items at no additional cost at the reception of our Showroom at Via Turati 3, 20121 Milan.
Hours listed below: Mon–Fri 8:00 AM–10:00 PM (continuous hours); Weekends and Holidays 10:00 AM–10:00 PM (continuous hours).
Once returned, we will check the general condition of the products to ensure they comply with our return policy. The refund will be credited to the same payment method used at checkout within 5–7 business days.

For more information, please visit the Returns & Refunds page.

We will accept returns within 14 days of the delivery date subject to prior notification by email at hello@frombikini.com.
Items must be returned intact, unused, and in their original packaging.

SHOWROOM RETURN
The return procedure at the reception of our showroom at Via Turati 3, 20121 Milan is free of charge.
The order amount will be refunded net of any shipping costs incurred at the time of purchase.

ONLINE RETURN
For returns within Italy, the procedure has a fixed cost of €8, which will be deducted from the refunded amount.
For returns outside Italy, the return shipping cost is the responsibility of the customer and varies by country, (click here for more information) it will be deducted from the refunded amount. Alternatively, the customer may contact us and arrange the return shipment independently.

Please note: once returned, we will check the general condition of the products to ensure they comply with our return policy. The refund will be credited to the same payment method used at checkout within 5–7 business days.

Once the returned product is received, the refund will be processed within a maximum of 7 business days. You will receive an email confirming that the refund has been initiated.
The refund will be issued using the same payment method used at checkout.
– Credit card payment: the refund will be made to the card used for the purchase; it may take an additional 5–7 business days for the amount to appear on your account.
– Gift card payment: the refund will be issued as an e-gift and will be immediately available in your customer account.

You can use our size guide to get a better idea of the fit of our items. Our sizes follow Italian fit standards, but if you have any doubts, feel free to contact us at hello@frombikini.com for personalized advice before placing your order.

Yes, we offer a dedicated tailoring service for altering purchased items. You can deliver the item in person or send it to the reception of our showroom at Via Turati 3, 20121 Milan. Thanks to the expertise of our artisans and our local KM0 production, alterations will be completed within 5–7 business days from receipt of the item.

Alteration prices listed below vary depending on the complexity of the work (simple / complex).

Trouser, skirt and dress hemming: €10 / €15
Bikini alterations (top or bottom): €10 / €15
Strap adjustments: €5 / €10
Braid/trim lengthening: €10
Button addition: €5

It is possible to pre-order a product that is out of stock in your desired size. Our artisans will start working on it immediately, as if the item were tailor-made. There are no additional costs; only delivery times may vary. Contact us at hello@frombikini.com to pre-order your From Bikini.

The From Bikini E-GIFT CARD is a digital gift card that can be purchased on our website and used online, at our showroom and at our pop-up store.

The E-GIFT CARD will be sent by email to the recipient’s email address provided during checkout. It will be ready for immediate use as soon as the email is received. If you would like to personalize the gift card with a message or signature, please contact us at hello@frombikini.com and we will be happy to help.

Yes, contact us at hello@frombikini.com and we will create your E-GIFT CARD with the amount you desire.

The E-GIFT CARD is valid for 1 year from the date of purchase. Any remaining balance will expire after this period and cannot be refunded.

No, the E-GIFT CARD balance cannot be converted into cash, even for any remaining amount.

If you return a product purchased using the E-GIFT CARD, the refunded amount will be credited back to the balance of the same E-GIFT CARD.

Our showroom is located in the heart of Milan at Via Turati 3, 20121 MI. Visits are by appointment only. To book an appointment, contact us by email at hello@frombikini.com or via WhatsApp at +39 3338019796. We will be happy to welcome you into the world of From Bikini.

Our Temporary Store in Milan, at Via Palermo 21, corner of Corso Garibaldi, is open from May 26th to June 30th, from 10:00 AM to 8:00 PM every day with continuous hours.

We collaborate with a selection of exclusive boutiques worldwide.
You can check the updated list of our retail locations here to discover where you can see, touch, and purchase From Bikini products.

Each order is shipped in a reusable linen and cotton bag, designed for a zero-waste lifestyle and perfect for storing your From Bikini items. If you would also like to receive a paper shopping bag, please contact us at hello@frombikini.com.